Landingpage Return form

Return Process for parts – how it works

To ensure your return is processed quickly and smoothly, please follow these steps:

Step 1: Register Your Return Submit your return via our online form below, or send the filled PDF (Link) to: spareparts@ivaschmetz.com

Step 2: Include the Return Slip Print and enclose the return slip with your shipment — alternatively, use the digital option via the online form.

Step 3: Incoming Inspection at IVA Schmetz Once received, the component will be carefully checked by our service team.

Step 4: Repair Offer or Immediate Action You’ll receive a repair estimate — depending on its condition, we may also suggest a replacement or direct repair.

Step 5: Customer Decision Once you’ve approved, we begin the repair or carry out the agreed service measures.

Step 6: Professional Restoration & Testing The component is restored according to manufacturer specifications, tested and fully documented.

Step 7: Return Shipment to Customer After completion, we promptly ship the component to your specified delivery address.

Your data

company *

IVA SCHMETZ customer no.

street *

zip *

place *

factory

country *

salutation

name *

first name *

mail *

phone

Your contact person at IVA SCHMETZ

name *

Return requests

ChooseRepair requestWarranty requestCredit note request (e.g. cylinder feedtrough, TC packing)

(other request)

Component information

IVA SCHMETZ articel number

manufacturer serial number

description

IVA SCHMETZ furnace serial number

Information about the defect

description of the defect

upload file

Cost release

chooseup to €500up to €2,000quote requested

max. amount

Contamination Declaration

choose *Yes No

If so, please request and include a contamination declaration via spareparts@ivaschmetz.com.

Your message to us

your message*

Please ensure you have read the privacy policy. I agree that my information and data will be collected and stored electronically to answer my inquiry.